Green Heat Energy Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://greenheatenergy.ca (the “Website”), in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Any information you submit through contact forms, quote requests, or email inquiries

Automatically Collected Information

When you visit our Website, we may automatically collect certain information, such as:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the Website
• Referring URLs

This information is used for website analytics, performance monitoring, and security purposes.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and provide customer support
• Provide estimates, services, or information you request
• Improve our Website and services
• Communicate with you regarding services, updates, or promotions (where permitted by law)
• Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our Website may use cookies or similar technologies to:

• Improve functionality and user experience
• Analyze website traffic and usage patterns

You can choose to disable cookies through your browser settings. Note that disabling cookies may affect the functionality of the Website.

4. Disclosure of Your Information

We may disclose your personal information:

• To service providers who assist us in operating our Website or business (e.g., hosting, analytics), subject to confidentiality obligations
• If required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of others

All third parties are required to protect your information and use it only for authorized purposes.

5. Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Request access to your personal information
• Request corrections to inaccurate or incomplete information
• Withdraw consent (subject to legal or contractual restrictions)

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website after changes are posted constitutes acceptance of those changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Green Heat Energy Services
Website: https://greenheatenergy.ca
Email: info@greenheatenergy.ca
Phone: 403-334-0162